Last Updated:
Solex HCM helps organizations manage payroll and HR while safeguarding the personal information entrusted to us.
This page explains how we protect data, how we use it, and the choices you have.
This policy applies to:
- solexhcm.com
- Our human capital management (HCM) platform and related services
Who We Are
Solex HCM
907 Park Street
Stoughton, MA 02072 USA
Phone: (781) 297-9300
Email: privacy@solexhcm.com
We provide HCM technology and services, including payroll, HR, time & labor, benefits administration, talent tools, and HR consulting.
Our Role
- For customer payroll and HR data, Solex acts as a service provider/processor on behalf of our customers.
- For website and marketing information, Solex acts as a business/controller.
If you are an employee whose data is processed through your employer’s use of Solex services, please contact your employer for privacy requests.
Security at a Glance
We maintain administrative, technical, and physical safeguards designed to protect personal information, including:
- Encryption in transit (TLS 1.2+) and at rest
- Role-based access control (RBAC) and least privilege
- Multi-factor authentication (MFA)
- Background checks and security awareness training
- Vendor due diligence and contractual safeguards
- Vulnerability management and patching
- Logging, monitoring, and incident response procedures
- Secure backups and business continuity testing
While no system can be guaranteed 100% secure, we are committed to maintaining strong and continuously improving security practices.
Privacy at a Glance
We follow core privacy principles:
- Data minimization
- Purpose limitation
- Contract-based processing
- Transparency
- Limited retention
- Secure handling
We do not sell personal information.
Information We Collect
1. Account & Business Information
- Name
- Email address
- Employer name
- Contact details
- Billing information
Used for account setup, support, and service delivery.
2. Employment & Payroll Information
(Processed on behalf of customers)
- Payroll data
- Tax IDs
- Compensation information
- Benefits data
- Time and attendance data
- Other employment-related information
Used solely to deliver contracted HR and payroll services.
3. Website & Technical Data
- IP address
- Device and browser information
- Session logs
- Cookies and analytics data
Used for security, performance monitoring, and website improvement.
Cookies
We use cookies to:
- Operate our website
- Improve functionality
- Analyze usage
- Support marketing (where applicable)
Necessary cookies are required for site operation. Optional cookies may be managed through browser settings or cookie preferences.
How We Use Information
We use information to:
- Provide payroll and HR services
- Authenticate users
- Process payments
- Provide support
- Improve system performance
- Protect against fraud and misuse
- Comply with legal obligations
We process customer data strictly in accordance with contractual agreements.
Subprocessors & Service Providers
We engage vetted third-party vendors to support our services, such as:
- HCM platform providers (e.g., iSolved People Cloud)
- Microsoft 365
- Cloud hosting providers
These vendors are contractually required to maintain appropriate security and confidentiality protections. An updated list of subprocessors is available upon request at privacy@solexhcm.com.
Data Retention
We retain personal information only as long as necessary to:
- Deliver contracted services
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce agreements
Incident Response
We maintain formal incident detection and response procedures. If a data incident occurs that requires notification under applicable law, we will notify affected parties in accordance with legal requirements and contractual obligations.
International Transfers
Solex HCM primarily serves clients within the United States. Data is processed within the U.S.
Your Choices & Rights
Website visitors may:
- Opt out of marketing communications
- Manage cookie preferences
- Contact us to request access, correction, or deletion where applicable
Employees whose data is processed through our customers should contact their employer.
Changes to This Policy
We may update this policy periodically. Updates will be reflected by revising the “Last Updated” date above.
Contact Us
For privacy or security inquiries:
privacy@solexhcm.com
(781) 297-9300
Solex HCM
907 Park Street
Stoughton, MA 02072